comfy help center
1/1
Support center needs support
While working at Comfy, I was tasked with designing a support portal for Comfy.ua due to the increasing load on the support center. It was necessary to make it customizable and editable for the support center workers. Through several iterations, we arrived at a Material Design-inspired structure, implemented a smart search (which actually works even on the main website), and established a highly editable hierarchy for the help articles system.
comfy help center
1/1
Support center needs support
While working at Comfy, I was tasked with designing a support portal for Comfy.ua due to the increasing load on the support center. It was necessary to make it customizable and editable for the support center workers. Through several iterations, we arrived at a Material Design-inspired structure, implemented a smart search (which actually works even on the main website), and established a highly editable hierarchy for the help articles system.
comfy help center
1/1
Support center needs support
While working at Comfy, I was tasked with designing a support portal for Comfy.ua due to the increasing load on the support center. It was necessary to make it customizable and editable for the support center workers. Through several iterations, we arrived at a Material Design-inspired structure, implemented a smart search (which actually works even on the main website), and established a highly editable hierarchy for the help articles system.
Role
Role
Role
Product Designer
Product Designer
Product Designer
Team
Team
Team
Product Owner
Design Teamleader
Head of Call Center
Developers
Product Owner
Design Teamleader
Head of Call Center
Developers
Product Owner
Design Teamleader
Head of Call Center
Developers
Year
Year
Year
2022-2023
2022-2023
2022-2023
Category
Category
Category
Ecommerce
CRM
UX
Ecommerce
CRM
UX
Ecommerce
CRM
UX
The most popular questions and help categories are featured on the main page.
The most popular questions and help categories are featured on the main page.
The most popular questions and help categories are featured on the main page.
A sidebar drawer was implemented for easy navigation through the questions tree.
A sidebar drawer was implemented for easy navigation through the questions tree.
A sidebar drawer was implemented for easy navigation through the questions tree.
Categories are divided into subcategories for easy navigation.
Categories are divided into subcategories for easy navigation.
Categories are divided into subcategories for easy navigation.
Users can save any question in PDF format for offline access.
Users can save any question in PDF format for offline access.
Users can save any question in PDF format for offline access.
The contact page features retail locations and online help links.
The contact page features retail locations and online help links.
The contact page features retail locations and online help links.
Every retail location is provided with Google Maps links.
Every retail location is provided with Google Maps links.
Every retail location is provided with Google Maps links.
The mobile version is implemented with a navbar.
The mobile version is implemented with a navbar.
The mobile version is implemented with a navbar.
The operator can provide the user with an article link in the support chat.
The operator can provide the user with an article link in the support chat.
The operator can provide the user with an article link in the support chat.
Users can search for a retail location either using the site search on the help center or the main site.
Users can search for a retail location either using the site search on the help center or the main site.
Users can search for a retail location either using the site search on the help center or the main site.
sam semenenko
open for work